A global product engineering and digital services company that provides end-to-end solutions across the entire product value chain. Their comprehensive offerings encompass outsourced product engineering services, digital transformation services, upskilling solutions, and value-added reselling of essential software products for product development and realization. With headquarters in Pune, India, the company operates in over 27 countries with 11,000+ innovators committed to driving innovation and delivering exceptional results for clients worldwide.
Before: Limitations in Salesforce migration and integrations and coordination with global users
- The high-tech company was facing difficulties in migrating from MS Dynamics to Salesforce.
- They were looking to integrate Salesforce with SAP, seamlessly, without causing major disruptions.
- Also, seeking integrations with IPMS (SAP base Integrated project management solution) and CLM (Contract lifecycle management).
- They required a system to facilitate coordination with over 300 users spread across 10+ countries.
Why Salesforce & UBSdigiCloud?
- Salesforce platform allows simple integrations with third-party platforms, so businesses can expand automation functionality as per their business requirements.
- UBSdigiCloud implemented master data management to consolidate customer data from various systems, resulting in a centralized customer contact and product master.
- We offered consultancy for marketing automation to get all customer data on one platform and streamline campaign as well as lead management.
After: Single system for data management and accurate decision making
- The implementation of SSO integration and MS AD integration by UBSdigiCloud enabled the high-tech IT company to make accurate decisions in a timely manner, reducing risks and improving overall efficiency.
- The new system provided a centralized and secure platform for accessing and managing customer data, resulting in improved data accuracy and faster decision-making.
Full marketing process automation
Fully digitalized campaign and lead management
Aligned 100 users in 10+ countries
Overall view of all data empowered global users with greater visibility and reduced time to value.